Excellent Service is Our #1 Priority!
- Shipping & Delivery
- Privacy & Security
- Refund Policy
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
- Estimated shipping costs will appear at checkout. Trophy Award Co. will contact you if the actual shipping costs are expected to deviate from the estimated costs. Delivery times vary product to product and cannot be guaranteed.
Privacy & Security
- Item(s) purchased at Trophy Award Co.* are customized with specific imprints and designs that cannot be resold or reused, therefore, we are unable to issue refunds after an order is complete. It is the customer’s responsibility to understand our Refund Policy prior to purchasing any item(s) at our website.
Trophy Award Co. does realize that exceptional circumstances can occur with regards to the printing and manufacturing of the products we supply.
Therefore, we DO honor requests for refunds for the following reasons:
Major/ Obvious Product Defects: Although the products we supply are quality checked throughout the production process, unexpected errors may occur. Such issues must be submitted for review by our management team within 48 hours of delivery. We reserve the right to rectify any error or defect within 72 hours. If our management team determines that the customer’s refund request is valid and we are unable to rectify said defect, customer will be given a full refund within 7 business days.
Major/ Obvious Imprint Defects: Trophy Award Co. provides its customers with an electronic proof prior to production. It is the customer’s responsibility to review the proof to ensure accuracy in design, spelling, and any other aspects of the product before approval. If a proof containing errors is approved by the customer, customer is responsible for payment of all original costs of printing (screens, setup charges, any substrates), including corrections and reprints. The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork. Customer’s approval of artwork verbally, electronically, or in writing is contractually binding for payment of all services rendered. All artwork must be approved by the customer before order will be placed into production.
All claims or inquiries should be submitted to firstname.lastname@example.org
Please give 24 hours for our Management Team to get back to you regarding your Refund Request.
Customer must submit Refund Request(s) no later than 48 hours after delivery of item(s) purchased. Request(s) must include the following information: Customer name, phone number, date of order, order number, item purchased and detailed description of defect. Defects must be verified before any refund will be accepted. It is the customer’s responsibility to provide Trophy Award Co. with any necessary documentation of said defects.
Trophy Award Co. always strives to provide our customers with quality products and services, and is eager to assist in a timely manner. We appreciate your business.
*Refund Policy subject to change. Any orders placed through Trophy Award Co. will be subject to the most current posted Return Policy. It is customer’s responsibility to review our Return Policy prior to placing an order. Trophy Award Co. shall not be held responsible for any losses customer may incur by not thoroughly reviewing our Return Policy.
Pricing & Promotions
- All discounts and offers are subject to availability. No offer may be combined with any other offer without the express written permission of Trophy Award Co.
- To review your past orders, click on “My Account” at the top of the screen. From this dashboard you may view your order history and place reorders.
Updating Account Information
- To update your account information, click on “My Account” in the left sidebar. From this dashboard you may update your address, email, and other information.